Ember Support

Each habit has a health battery from 0–100%. When you check in on a scheduled day, your health goes up by 10 points (the regeneration rate). When you miss a scheduled day, it drops by 15 points (the decay rate). Health never jumps straight to zero from a single miss — there's always a warm on-ramp back. Ember Pro lets you customise these rates per habit.

The free tier lets you track up to 3 habits with the default decay and regeneration rates. Ember Pro unlocks unlimited habits, custom decay rates per habit, and home-screen widgets (coming soon). You can subscribe annually ($19.99/year ≈ $1.67/month) or monthly ($3.99/month).

Subscriptions are managed entirely through your Apple ID. To cancel, open Settings → [your name] → Subscriptions on your iPhone and select Ember. You can cancel anytime and your Pro features remain active until the end of the billing period.

Refunds for in-app purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.

When creating or editing a habit, toggle Reminder on and pick a time. Make sure you have allowed Ember to send notifications in Settings → Notifications → Ember on your iPhone. Each habit can have its own independent reminder time.

You can schedule a habit as Daily (every day), Weekdays (Monday–Friday), or Custom(pick any combination of days of the week). Only scheduled days count toward health decay — so a "weekdays only" habit won't penalise you on weekends.

You can request full account and data deletion by emailing hello@wedocore.com with the subject line Delete my Ember account. We will permanently delete your profile, habits, and check-in history within 30 days. See our Privacy Choices page for more options.

Yes. Ember stores your data in the cloud via Supabase, so it is automatically backed up and available if you reinstall the app or get a new device. Simply sign in with the same email address and all your habits and history will be restored.

We'd love to hear from you. Email hello@wedocore.comwith a description of the issue or your idea and we'll look into it.